Standard PBX vs. Virtual PBX

PBX cost comparison with toll-free service

In comparing the costs, features and benefits of the Virtual and Standard PBXs, it is important consider the number of employees, the future growth of the phone system, and needed features. This provides a general idea of the costs associated with each service.

How to Choose

Each PBX type has its own strengths and weaknesses, but there are some general guidelines that will prove valuable.

When to choose a Standard PBX:

• All employees work in the main office
• High initial cost is acceptable
• Company wants the cheapest solution over long run
• Company size will likely stay the same

When to choose a Virtual PBX:

• Some employees telecommute or work outside the main office
• There is no main office, company runs is “virtual”
• High startup costs are not affordable
• Small-to-medium size company
• Company expects growth changes

There are many competitors offering many choices, creating a buyer’s market.  Many of the small-medium sized businesses are attracted to Virtual PBX because it simulates many features of a high-end hardware PBX, without significant capital cost. Many new businesses favor Virtual PBX service because it enables them to “look big” without being big.  Virtual PBX services generally are simple enough to manage without calling for a technical manager to effect changes and extensions.  Shop for deals and different packages offered by each provider.